Privacy Policy

This privacy policy sets out how Sweet Ground uses and protects any information that you give Sweet Ground when you use this website. Sweet Ground is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Sweet Ground may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Shipping Policy

If you are missing any items upon delivery or we have sent you the incorrect product, please contact us on 0433 793 967 or email us at orders@sweetground.com.au within 48 hours and we will do our best to rectify the problem.

Returns Policy

If you received any Missing / Damaged or Any other issues regarding Delivered items, please contact us on 0433 793 967 or email us orders@sweetground.com.au within 48 hours of receiving your order and we will do our very best to address any issues. Please ensure you send a photo of the damage or fault to orders@sweetground.com.au so we can assess the situation correctly.

We are not required to provide a refund or replacement if you simply change your mind, or you have failed to contact us 48 hours of delivery been made.

In case of return any items please do not discard the item, we will arrange pick up for the item. Once we received the item we will credit under your account or if you paid online refund will be processed accordingly.